Terms and Conditions

1. General provisions

These Terms and Conditions set out the rules for using the online store operated by QAHWA Group Poland sp. z o.o., in particular the rules for placing orders, concluding sales contracts, payments, delivery, withdrawal from the contract, returns and complaints.

The online store is operated by:

QAHWA Group Poland sp. z o.o.
KRS: 0001219789
NIP: 5253076214
Address: ul. Złota 7 lok. 1, 00-019 Warsaw, Poland
E-mail: Sklep@Qahwa.pl

The Seller may be contacted by e-mail at: Sklep@Qahwa.pl.

These Terms and Conditions are available free of charge on the online store website in a form that allows them to be obtained, saved, reproduced and printed.

The Customer is required to read these Terms and Conditions before placing an order.

Using the store means accepting the rules set out in these Terms and Conditions to the extent necessary to use a given function of the store.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

Seller – QAHWA Group Poland sp. z o.o., KRS: 0001219789, NIP: 5253076214.

Store – the online store operated by the Seller through the website.

Customer – a natural person, legal person or organisational unit without legal personality that uses the Store or places an order.

Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity.

Entrepreneur – a natural person, legal person or organisational unit conducting business or professional activity.

Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person.

Product – a movable item, food product, accessory, barista equipment, coffee set or other goods offered in the Store.

Personalised Product – a product prepared according to individual arrangements with the Customer, in particular a coffee set, selected accessories, product configuration or a product prepared to special order.

Order – the Customer’s declaration aimed at concluding a sales contract for a Product.

Sales Contract – a contract concluded between the Customer and the Seller through the Store or in another agreed manner.

Business Days – days from Monday to Friday, excluding public holidays.

3. Scope of the Store’s offer

The Store sells coffee-related products, in particular:

coffee,

coffee accessories,

barista equipment,

coffee sets,

products related to coffee preparation and serving.

Sales are conducted for Consumers and Entrepreneurs.

The Seller sells within Poland and other European countries, provided that a given delivery method is available for the address indicated by the Customer.

Information presented in the Store, including photos, descriptions, prices and Product availability, does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude a contract.

The Seller makes every effort to ensure that Product information is accurate, current and complete.

In the case of food Products, the Customer should read the information regarding ingredients, packaging, minimum durability date and storage method, if such information is provided with the Product or on its packaging.

4. Technical requirements

To use the Store, the following are required:

a device with Internet access,

an up-to-date web browser,

an active e-mail address,

cookies enabled to the extent required for the proper operation of the Store.

The Customer is required to use the Store in accordance with the law, good practices and these Terms and Conditions.

The Customer is prohibited from providing unlawful content, content infringing third-party rights or content that disrupts the operation of the Store.

5. Placing orders

Orders may be placed through the online Store and also by e-mail, if the Seller enables this form of ordering.

To place an order, the Customer selects a Product, specifies its quantity or variant, provides the required data and selects the available payment and delivery method.

The Customer is required to provide true, current and complete data.

Before placing an order, the Customer has the opportunity to check and correct the data and the contents of the order.

An order is placed after the Customer completes the final step of the ordering process, in particular by clicking the button confirming the purchase and the obligation to pay.

After the order is placed, the Seller sends the Customer confirmation of receiving the order to the e-mail address provided in the order.

The Sales Contract is concluded when the Seller confirms acceptance of the order or starts processing it.

The Seller may contact the Customer to clarify any doubts regarding the order, payment, delivery or Product availability.

6. Prices and payments

Product prices listed in the Store are gross prices and include VAT, unless expressly stated otherwise.

Prices may be displayed in PLN or EUR.

The Product price does not include delivery costs unless stated otherwise next to the Product or in the cart.

The total order price, including the price of Products and delivery costs, is visible to the Customer before the order is placed.

Available payment methods:

a) payment cards:

Visa,

Visa Electron,

Mastercard,

Mastercard Electronic,

Maestro.

Online payment processing is provided by Autopay S.A.

Payment may be made only using the methods made available by the Seller in the Store.

In the case of payment by card, electronic payment or another online payment method, the order processing time is counted from the moment positive payment authorisation is obtained or from the date on which the Seller’s bank account is credited, depending on the selected payment method.

The order is sent for processing after the payment has been credited or after its successful completion has been confirmed, unless the selected payment method or individual arrangements with the Seller provide otherwise.

If it is necessary to refund funds for a transaction made by the Customer using a payment card, the Seller shall make the refund to the bank account assigned to the Customer’s payment card.

The Seller refunds the payment using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for them.

The Seller issues invoices in accordance with applicable law.

In order to issue an invoice, the Customer should provide correct data required for its issuance, including company name, address and NIP / tax identification number, if applicable.

7. Delivery and order processing

Products are delivered to the address or collection point indicated by the Customer in the order.

Available delivery method:

InPost Parcel Lockers:

delivery cost: 10.00 PLN,

availability: online payment only,

total basket weight range: from 0.1 kg to 30 kg.

The standard order processing time is up to 3 Business Days, unless a different time is indicated next to the Product or during the ordering process.

The estimated delivery time may be 24 hours for orders placed by 12:00 noon, provided that the selected delivery method, Product availability and carrier conditions allow delivery within this time.

The order processing time is counted from the moment positive payment authorisation is obtained or from the date on which the Seller’s bank account is credited.

Delivery in the standard purchasing process is carried out within Poland.

International, wholesale or individually arranged delivery orders may be processed only after prior individual agreement with the Seller by e-mail.

Any export, customs, tax, logistical or legal restrictions concerning delivery outside Poland are agreed individually before such an order is processed.

The Seller is not responsible for delays resulting from causes beyond the Seller’s control, in particular carrier actions, force majeure, an incorrect address provided by the Customer or lack of contact with the Customer.

Personal collection is not available unless the Seller individually agrees otherwise with the Customer.

The Customer should check the condition of the shipment upon delivery. In the event of visible damage to the shipment, it is recommended to prepare a damage report with the carrier and contact the Seller immediately.

Failure to prepare a damage report does not exclude or limit the Consumer’s rights arising from applicable law.

8. Personalised Products and products prepared to order

The Seller may offer Personalised Products or products prepared to the Customer’s individual order, in particular coffee sets, selected accessories, barista equipment or other configurations agreed with the Customer.

The scope of personalisation, completion time, price and details of a Personalised Product are determined each time before the contract is concluded.

The Customer is responsible for the correctness of data, preferences and information provided to the Seller for the purpose of preparing the Personalised Product.

Personalised Products or products prepared according to the Customer’s specifications may be excluded from the right of withdrawal from the contract in accordance with applicable law.

9. Right of withdrawal from the contract

A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a distance contract within 14 days without giving any reason, unless a statutory exception to the right of withdrawal applies.

The withdrawal period expires 14 days from the day on which the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Product.

To exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement, for example by sending an e-mail to: Sklep@Qahwa.pl.

The Customer may use the model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.

In the event of effective withdrawal from the contract, the contract is considered not to have been concluded.

The Customer should return the Product immediately, no later than within 14 days from the day on which they informed the Seller of withdrawal from the contract.

The cost of returning the Product in the event of withdrawal from the contract is borne by the Customer, unless the Seller has expressly agreed to bear this cost or the law provides otherwise.

The Seller refunds all payments received from the Customer, including the cost of the least expensive standard delivery method available in the Store at the time of placing the order, no later than within 14 days from the day of receiving the withdrawal statement.

The Seller may withhold the refund until the Product is received back or until the Customer provides proof of having sent it back, whichever occurs first.

The refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any additional costs for them.

The Customer is responsible for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

10. Exclusions from the right of withdrawal

The right of withdrawal from the contract does not apply in the cases provided for by law.

The right of withdrawal may not apply in particular to:

Products prepared according to the Customer’s specifications or serving to meet their individual needs,

Products delivered in sealed packaging which cannot be returned after opening due to health protection, hygiene or food safety reasons,

Products which, after delivery, due to their nature, become inseparably connected with other items,

Products that deteriorate quickly or have a short shelf life, if such Products are included in the offer.

In the case of coffee and other food products, after opening or unsealing the packaging, the Product may not qualify for return if it cannot be resealed and, for hygiene, health or food safety reasons, is not suitable for resale.

The above exclusions do not limit the Customer’s right to submit a complaint if the Product is not in conformity with the contract.

11. Complaints

The Seller is required to deliver a Product that conforms to the contract.

The Customer has the right to submit a complaint if the Product is not in conformity with the contract.

A complaint may be submitted by e-mail to: Sklep@Qahwa.pl.

It is recommended that the complaint include:

the Customer’s first name and surname or company name,

order number,

contact details,

description of the Product’s non-conformity with the contract,

date on which the non-conformity was discovered,

preferred method of resolving the matter,

photos of the Product or shipment, if they may help review the complaint.

The absence of any of the above elements does not automatically result in rejection of the complaint if it is possible to review it based on the information provided.

The Seller reviews the complaint within 14 days from the date of receiving it, unless the law provides for a different period.

If the complaint is accepted, the Seller takes action in accordance with applicable law, in particular may replace the Product, reduce the price, refund the payment or apply another solution agreed with the Customer and compliant with the law.

If returning the Product is necessary to review the complaint, the Seller will inform the Customer about the further procedure.

If the complaint is justified, the Seller bears the reasonable costs of returning the complained Product.

Complaints concerning damage to the shipment during transport should be reported as soon as possible after receiving the shipment, which helps pursue claims against the carrier.

Reporting transport damage after the indicated time does not limit the Consumer’s rights arising from applicable law.

12. Warranty

The Seller does not provide a separate warranty for Products unless expressly stated otherwise for a given Product.

If the Product is covered by a manufacturer’s, distributor’s or importer’s warranty, the warranty terms are specified in the warranty document or information attached to the Product.

The warranty does not exclude, limit or suspend the Customer’s rights resulting from the provisions on the Product’s non-conformity with the contract.

13. Refunds

Refunds are made in cases provided for by law or these Terms and Conditions, in particular in the event of effective withdrawal from the contract, an accepted complaint or order cancellation.

The refund is made to the account or using the payment method used by the Customer for the purchase, unless the parties agree on another refund method.

The Seller does not charge the Customer any fees for making the refund.

14. Order cancellation

The Customer may contact the Seller to cancel the order if the order has not yet been sent for processing or dispatch.

The Seller may cancel the order in particular in the event of:

non-payment,

lack of Product availability,

the Customer providing incorrect or incomplete data preventing order processing,

an obvious technical, system or pricing error,

suspected abuse or unlawful activity.

In the event of cancellation of a paid order, the Seller refunds the payment received.

15. Seller’s liability

The Seller is liable towards Consumers and Entrepreneurs with consumer rights under the rules set out in applicable law.

Towards Entrepreneurs who are not Entrepreneurs with consumer rights, the Seller’s liability may be limited to the extent permitted by law.

The Seller is not liable for:

incorrect use of the Product,

storing the Product contrary to recommendations,

consequences resulting from the Customer providing incorrect data,

delays caused by the carrier or force majeure,

interruptions in the operation of the Store resulting from technical, maintenance-related or other reasons beyond the Seller’s control.

No provision of these Terms and Conditions excludes or limits the rights of the Consumer that cannot be excluded or limited under applicable law.

16. Food products, method of use and health information

Food Products offered in the Store should be stored and used in accordance with the information provided on the packaging, in the Product description or in the Seller’s informational materials.

Product descriptions, including information concerning coffee, spices, aroma, tradition, preparation methods or potential properties of ingredients, are informational and marketing in nature.

Information published in the Store does not constitute medical, dietary or health advice and does not replace consultation with a specialist.

Persons with allergies, intolerances, chronic diseases, pregnant women, breastfeeding women and persons taking medication should consult a doctor or specialist before using selected products or ingredients if there are grounds to do so.

17. Promotions and discounts

The Seller may organise promotions, provide discount codes or conduct special campaigns.

The rules of promotions, discount codes or special campaigns may each time be set out in separate information, promotion terms or a notice published in the Store.

Promotions may not be combined with other promotions unless the Seller expressly decides otherwise.

The Seller may end a promotion on the date specified in its rules or when stocks of Products covered by the promotion are exhausted.

18. Electronic services

Through the Store, the Seller may provide electronic services, in particular:

enabling users to browse the content of the Store,

enabling users to place an order,

enabling contact through the contact form,

operating the shopping cart,

other functions available in the Store.

Electronic services are provided free of charge unless expressly stated otherwise for a given service.

The Customer may stop using electronic services at any time by leaving the Store website.

Complaints concerning the operation of electronic services may be submitted by e-mail to: Sklep@Qahwa.pl.

19. Personal data and cookies

The rules for processing Customers’ personal data and using cookies are set out in the Privacy Policy available on the Store website.

The Personal Data Controller is QAHWA Group Poland sp. z o.o.

Personal data is processed in particular for the purpose of processing orders, handling payments, deliveries, complaints, returns, contacting the Customer and fulfilling the Seller’s legal obligations.

20. Out-of-court complaint handling and claim settlement

The Consumer may use out-of-court methods of complaint handling and claim settlement.

The Consumer may seek assistance in particular from a municipal or district consumer ombudsman, the Trade Inspection authority or consumer organisations.

Information on out-of-court methods of resolving consumer disputes is available on the websites of the competent public authorities.

Using out-of-court claim settlement methods is voluntary.

21. Provisions concerning Entrepreneurs

In the case of Customers who are Entrepreneurs and are not Entrepreneurs with consumer rights, the Seller may limit its liability to the extent permitted by law.

Towards Entrepreneurs, the Seller is not liable for lost profits, indirect damage or consequences resulting from the inability to use the Product, unless such liability follows mandatorily from applicable law.

Any disputes with Entrepreneurs may be resolved by the court having jurisdiction over the Seller’s registered office, unless mandatory provisions of law provide otherwise.

The provisions of this section do not apply to Consumers or Entrepreneurs with consumer rights to the extent that they are entitled to consumer rights.

22. Amendments to the Terms and Conditions

The Seller may amend these Terms and Conditions in the event of:

changes in law,

changes in the Seller’s details,

changes to Store functionality,

changes to payment, delivery or order handling methods,

the need to clarify provisions of the Terms and Conditions,

changes in the scope of the Store’s offer.

The current version of the Terms and Conditions is published on the Store website.

Orders placed before an amendment to the Terms and Conditions are governed by the Terms and Conditions in force at the time of placing the order.

An amendment to the Terms and Conditions does not affect the Customers’ acquired rights.

23. Final provisions

In matters not regulated by these Terms and Conditions, Polish law shall apply.

These Terms and Conditions do not exclude or limit the Consumer’s rights arising from mandatory provisions of law.

If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions shall remain in force.

These Terms and Conditions apply from the date of publication on the Store website.

Last updated: 02.07.2026.